Customer Care Policy

CUSTOMER CARE POLICY

 

The London Therapy Foundation

 

 

The Customer Care Policy of the London Therapy Foundation is to provide its clients with the best level of service.

 

Our primary aim is to provide customers with the very best level of service that can be expected. Our goal is their complete satisfaction and to achieve this we are committed to our Customer Care Policy for all our therapeutic services regardless theoretical platform or time in our service.

 

Deal with customers honestly, fairly and politely.

 

Be trustworthy and reliable and respect confidentiality.

 

Consider the customer's needs and environment and provide the appropriate care.

 

Keep appointments on time and respond quickly and in a helpful manner.

 

Begin and finish at the agreed times.

 

Look professional, wearing the appropriate clothing, which should always be clean and presentable.

 

Always be efficient and effective to ensure best value for the customer.

 

Always deliver what we say we will, with minimum disruption.

 

When we cannot provide exactly what someone wants, be ready to refer the client to a more suitable specialist service

 

Apologise if things go wrong and do our best to put things right.

 

Listen to feedback, act on it and respond.

 

Keep customers informed of new and improved services available.